Privacy Notice

Privacy Notice

This privacy notice aims to give you information on how we at Car Magic UK Limited collect and process your personal data when you use our websites – carmagic.co.uk, nonfaultcaraccidents.co.uk and nonfaultmotorbikeaccidents.co.uk. This includes any data you may provide when you complete a form on any of our websites. Our websites are not intended for children and we therefore do not knowingly collect information relating to anyone under the age of 18. Our websites may include links to third-party websites and we therefore recommend that you read the privacy notice of any website you are visiting and sharing information with.

Car Magic UK Limited is the controller and responsible for personal data. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact us using the details below or read more information at www.ico.org.uk

Our full details are: Car Magic UK Limited, a company registered in England and Wales with company number 09590306, registered office: Wood View Farm, Hog Lane, Chesham, Buckinghamshire, HP5 3NX

Contact: Martin Beal
Email address: martin@carmagic.co.uk
Postal address: Car Magic, Wood View Farm, Hog Lane, Chesham, Buckinghamshire, HP5 3NX
Telephone number: 01442 864022

This privacy notice was last updated on 25^th May 2018.

Data we may collect about you:

Personal data refers to any information that relates to an identifiable person who can be directly or indirectly identified by reference to an identifier. We collect use, store and transfer personal data such as title, surname, first name, email address, telephone number, postal address and car registration.

We do not collect any special categories of personal data. This covers race, ethnic origin, politics, religion, trade union membership, genetics, biometrics (where used for ID purposes), health, sex life or sexual orientation. We also do not collect any criminal offence data about criminal allegations, proceedings or convictions.

You may give us your information directly by filling in forms or by corresponding with us by post, phone, email or in person. For example, this includes personal data you provide when you:

• complete our contact form on our website;
• contact us by telephone, email or in person for an estimate,
• complete our review form on our website,
• when we are instructed by telephone, email or in person to provide services to you.

We only use your personal data when the law allows us to. This is when:

• we to need to carry out the services agree with you
• it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

• we need to comply with a legal or regulatory obligation.

We will use your personal data to respond to a contact form or estimate form, which is necessary for our legitimate interests (for running a business) and to manage our relationship with you whilst we are completing a service. We also use information provided on our review form on our website. We will only use the personal data we collect for the purposes it has been collected. We will share some of your personal data with third parties whilst carrying out the agreed services for you and we require those third parties to respect the security of your personal data and to treat it in accordance with the law.  Your personal data is not transferred outside of the European Economic Area.

The third parties that have access to some of your personal data include our website provider Indigo Tree, our invoicing system World Pay, our accounting system Sage One, our external Social Media Manager, the Glassmatics Estimates System and a few Insurance Companies.

If you use a third party to contact us such as a social media website (Facebook, Twitter, LinkedIn, Google+) or another external website we recommend that you read the privacy notice of that website before sharing any personal data.

We have the appropriate security measures to prevent personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to personal data to those employees, and third parties who have a business need to know. We have procedures to deal with a suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

We will only retain your personal data for as long as needed to fulfil the purposes it was collected for. This includes the legal and accounting purposes once our services are complete. We delete personal data after 5 years (following the 31^st January deadline for the previous tax year) which is the appropriate retention period for personal data used for income tax purposes, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

You have the right to request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

You can request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data provided.

You can request that we erase the personal data we have for you. You can ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

You can object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

You can ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

You can request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

You can withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

If you wish to exercise any of the rights set out above, please contact us in the first instance at Car Magic UK Limited, Wood View Farm, Hog Lane, Chesham, Buckinghamshire, HP5 3NX. We try to respond to all legitimate requests within one month.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

To learn more about the General Data Protection Regulation, please visit the Information Commissioner’s Office website on http://ico.org.uk